Use Chatbots to Unify Your Customer Communication Strategy
A customer calls your customer service line. While on hold, he fires off an email…
June 9, 2021
Customer Service
Gain Customer Trust With Your Chatbots
Many businesses have been rapidly deploying chatbots during the Covid-19 crisis into social media, websites…
May 13, 2020
How to Ensure Your Chatbot Is a Customer Support Success
From internal IT to big-brand tech services, outages and service failures happen on a daily…
December 4, 2019
2020 and Beyond for Customer Service
Customer service and the tools to deliver it are changing fast, every business should recognise…
November 7, 2019
How to Choose: Live Chat vs Chatbots for Your Business
In an ideal world, a business would operate both a chatbot and have live operators,…
November 5, 2019
The Future of Chatbots in the Move to Online Conversation
By Avi Benezra Chatbots have already changed plenty over their short history, becoming smarter, broader…
October 3, 2019