The rise of chatbots continues across the digital business world, helping startups address huge audiences without the cost of staffing or the hassle of outsourcing. Chatbots enable educational institutions and…
Google’s Duplex AI service is rolling out on select Pixel devices for a lucky few U.S. users now, bringing the next step in bot and AI evolution to consumers. Are…
Consumers remember too well the “your call is valuable to us” message while grinding their teeth, stuck in customer service hold-hell on the phone. Businesses shouldn’t make similar mistakes just…
2019 is looking like a great time to launch a chatbot. These strategies will help any company looking to launch a bot into their market or vertical.
Chatbots are an increasingly important tool in any businesses customer communications strategy. We look at how they can benefit your organisation.
Chatbots might seem like the solution to your businesses’ customer service woes, but there are still plenty of pitfalls that you need to overcome to ensure a positive customer experience and a successful conclusion. Here are five tips to ensure a better customer support bot.
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