How Human Does Your Bot Need To Be? Science Says Not Much!
Recent research suggests that going for the all-singing, trying-to-be-friendly, almost-human bot isn’t the best way to go for most use cases. So, just how much banter or empathy should your…
How Social Media Chatbots Are Changing Brand Marketing
The rise of chatbots continues across the digital business world, helping startups address huge audiences without the cost of staffing or the hassle of outsourcing. Chatbots enable educational institutions and…
Google Duplex: Your New AI Buddy Hits the Phones
Google’s Duplex AI service is rolling out on select Pixel devices for a lucky few U.S. users now, bringing the next step in bot and AI evolution to consumers. Are…
Customer Service Chatbots Need the Same Level of Care as IVR
Consumers remember too well the “your call is valuable to us” message while grinding their teeth, stuck in customer service hold-hell on the phone. Businesses shouldn’t make similar mistakes just…
Chatbot Strategies for 2019
2019 is looking like a great time to launch a chatbot. These strategies will help any company looking to launch a bot into their market or vertical.
5 Major Benefits Of Chatbots
Chatbots are an increasingly important tool in any businesses customer communications strategy. We look at how they can benefit your organisation.
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