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Customer Service

How Human Does Your Bot Need To Be? Science Says Not Much!

How Human Does Your Bot Need To Be? Science Says Not Much!

  • Chris Knight
  • May 6, 2019
  • Branding / Customer Service / How to Make a Chatbot / NLP
  • 0 Comments

Recent research suggests that going for the all-singing, trying-to-be-friendly, almost-human bot isn’t the best way to go for most use cases. So, just how much banter or empathy should your…

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How Social Media Chatbots Are Changing Brand Marketing

How Social Media Chatbots Are Changing Brand Marketing

  • Conor Kostick
  • April 18, 2019
  • Automation / Branding / Business / Customer Service / Ecommerce / Lifestyle / Marketing / Verticals
  • 1 Comment

The rise of chatbots continues across the digital business world, helping startups address huge audiences without the cost of staffing or the hassle of outsourcing. Chatbots enable educational institutions and…

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11
Google Duplex: Your New AI Buddy Hits the Phones

Google Duplex: Your New AI Buddy Hits the Phones

  • Chris Knight
  • November 25, 2018
  • Customer Service
  • 0 Comments

Google’s Duplex AI service is rolling out on select Pixel devices for a lucky few U.S. users now, bringing the next step in bot and AI evolution to consumers. Are…

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Customer Service Chatbots Need the Same Level of Care as IVR

Customer Service Chatbots Need the Same Level of Care as IVR

  • Chris Knight
  • November 17, 2018
  • Customer Service
  • 0 Comments

Consumers remember too well the “your call is valuable to us” message while grinding their teeth, stuck in customer service hold-hell on the phone. Businesses shouldn’t make similar mistakes just…

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Chatbot Strategies for 2019

Chatbot Strategies for 2019

  • Chris Knight
  • September 23, 2018
  • Customer Service
  • 0 Comments

2019 is looking like a great time to launch a chatbot. These strategies will help any company looking to launch a bot into their market or vertical.

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5 Major Benefits Of Chatbots

5 Major Benefits Of Chatbots

  • Chris Knight
  • September 23, 2018
  • Customer Service
  • 0 Comments

Chatbots are an increasingly important tool in any businesses customer communications strategy. We look at how they can benefit your organisation.

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