Category: Banking

  • Airlines and Banks Continue to Roll Out the Chatbots

    chatbot news

    Not a day goes by without a major new chatbot release around the globe. This week, Lufthansa and South African bank TymeBank are among those looking to broaden and improve their customer service platform. Chatbots are a key part of most airlines customer service offering, with KLM’s BlueBot noted for leading the field. However, things […]

  • Banks Looking to Bots for the Next Efficiency Drive

    banking bot, banking chatbot, bank bot, banking chatbot, bank chatbot

    Consumer banking around the world is in crisis. Banks around the western world are closing branches, reducing services and moving to a digital-first customer service model. That’s to counter the rise of startup online-only banks and to preserve their profits as consumer banking becomes a commoditized and nearly worthless endeavor. The best customers for banks […]