Category: NLP

  • How Human Does Your Bot Need To Be? Science Says Not Much!

    human, robot, chatbot

    Recent research suggests that going for the all-singing, trying-to-be-friendly, almost-human bot isn’t the best way to go for most use cases. So, just how much banter or empathy should your bot show? That’s a key design decision to make when building chatbots. Bots can express themselves in three basic ways, They can deliver the basic […]

  • Why You Should Build a Chatbot with NLP

    chatbot with nlp, nlp, natural language processing

    Natural Language Processing (NLP) is a powerful tool that Chatbot builders can use to add a human element to conversations and help reduce user frustration. NLP is, however, much more than just that and exists as a technology that’s become ingrained in our daily lives while also hiding in plain sight. What is NLP? NLP […]