Category: NLP

  • How Human Does Your Bot Need To Be? Science Says Not Much!

    How Human Does Your Bot Need To Be? Science Says Not Much!

    Recent research suggests that going for the all-singing, trying-to-be-friendly, almost-human bot isn’t the best way to go for most use cases. So, just how much banter or empathy should your bot show? That’s a key design decision to make when building chatbots. Bots can express themselves in three basic ways, They can deliver the basic…

  • Why You Should Build a Chatbot with NLP

    Why You Should Build a Chatbot with NLP

    Natural Language Processing (NLP) is a powerful tool that Chatbot builders can use to add a human element to conversations and help reduce user frustration. NLP is, however, much more than just that and exists as a technology that’s become ingrained in our daily lives while also hiding in plain sight. What is NLP? NLP…