Customer Service Is Boosted When the Bot Is Always Right
Customer loyalty is changing, and marketing isn’t always getting the message right when it comes…
July 16, 2019
chatbots
The Smart Future of Chatbots and Self-Service Customer Support
As customers have more ways to get in touch with their bank, local government, favourite…
July 1, 2019
What Should Hospitality Industry Chatbots Offer to Guests?
Chatbots are growing in popularity in the hospitality industry, which is unsurprising as they can…
June 10, 2019
Chatbots Drive the Agenda at Call & Contact Centre Expo
London’s recent Call & Contact Centre Expo was home to a host of businesses selling…
June 5, 2019
Chatbots and the Arts Show a Different Side to Technology
From L.S Lowry’s industrial paintings to Fritz Lang’s Metropolis from endless sci-fi comics and stories…
May 31, 2019
The Importance of Video Content in the Dialogue of Marketing Chatbots
A prospect watches his favorite Youtube video. A highly relevant ad comes along that is…
May 21, 2019