How Human Does Your Bot Need To Be? Science Says Not Much!
Recent research suggests that going for the all-singing, trying-to-be-friendly, almost-human bot isn’t the best way…
May 6, 2019
Customer Service
How Social Media Chatbots Are Changing Brand Marketing
The rise of chatbots continues across the digital business world, helping startups address huge audiences…
April 18, 2019
Google Duplex: Your New AI Buddy Hits the Phones
Google’s Duplex AI service is rolling out on select Pixel devices for a lucky few…
November 25, 2018
Customer Service Chatbots Need the Same Level of Care as IVR
Consumers remember too well the “your call is valuable to us” message while grinding their…
November 17, 2018
Chatbot Strategies for 2019
2019 is looking like a great time to launch a chatbot. These strategies will help…
September 23, 2018
5 Major Benefits Of Chatbots
Chatbots are an increasingly important tool in any businesses customer communications strategy. We look at…
September 23, 2018
Customer Service Bots: 5 Ways to Build Better Ones
Chatbots might seem like the solution to your businesses’ customer service woes, but there are…
September 23, 2018