Japan Using Robots and Chatbots to Greet the World at the 2020 Olympics
Japan has put a massive effort into making signs multilingual, training travel and hotel staff…
January 3, 2020
Automation
What KPIs Should You Track for Chatbot Success?
Entire customer service departments are automated these days with chatbot systems. The advantages of chatbots…
December 27, 2019
Keeping AI Real: Find a Great Name for Your Chatbot
You’ve got a great bot, but what are you going to call it? When it…
December 11, 2019
Disrupting With Chatbots Is Good, But Chatbot Disruptors Must Tread a Fine Line
The claim that businesses are “disrupting” markets with technology, services and new features like chatbots…
December 10, 2019
How to Ensure Your Chatbot Is a Customer Support Success
From internal IT to big-brand tech services, outages and service failures happen on a daily…
December 4, 2019
The Road to Artificial General Intelligence and What it Means For Chatbots
Chatbots and virtual assistants are among the most visible uses of artificial intelligence in its…
December 3, 2019
5 Chatbot and AI Trends for 2020
The stats continue to show chatbots on the rise and AI becoming a growing force…
December 2, 2019
Your AI Likely Won’t Kill Anyone, but Build Chatbots and Services to Avoid the Risk
Death by AI is a tragic tale, and there are several high-profile instances, usually from…
November 26, 2019
How Santa Chatbots Can Help You Sell More This Christmas
With the Christmas season getting closer, now’s a great time to start thinking about how…
November 25, 2019
Key Statistics Driving Chatbot and AI Adoption
IBM reckons that chatbots can handle 80% of queries currently handled by your staff or…
November 20, 2019