How ‘Chatbot’ Narratives Have Evolved in News Media: 1997-2019
It might seem as if words like ‘chatbot’, ‘AI’ and ‘machine learning’ have exploded in…
September 3, 2019
bots
Bots and AI Starring in Movies and Literature
Virtual reality, smartphones, gaming, even viruses have long been a staple plot feature of the…
August 9, 2019
Customer Service Is Boosted When the Bot Is Always Right
Customer loyalty is changing, and marketing isn’t always getting the message right when it comes…
July 16, 2019
Why People Use Chatbots
Microsoft CEO Satya Nadella is on the record for saying, “Chatbots are the new apps.”…
June 20, 2019
The 2019 A to Z of Chatbots
Chatbots might be a new technology to many, but they are already a key tool…
January 29, 2019
What We Learned From Chatbots in 2018
Chatbots continue to march into the public and consumer consciousness as they wedge themselves firmly…
December 19, 2018