Tag: bots

  • How ‘Chatbot’ Narratives Have Evolved in News Media: 1997-2019

    How ‘Chatbot’ Narratives Have Evolved in News Media: 1997-2019

    It might seem as if words like ‘chatbot’, ‘AI’ and ‘machine learning’ have exploded in news media over the last ten years. That’s because they have and it’s really only in the last five years that the word ‘chatbot’ has become much more widespread and more commonly used by newspapers. Interestingly, it’s only in the…

  • Bots and AI Starring in Movies and Literature

    Bots and AI Starring in Movies and Literature

    Virtual reality, smartphones, gaming, even viruses have long been a staple plot feature of the movies, from the new Jumanji to The Lawnmower Man. Now chatbots and AI tools are officially a thing, that means Hollywood, book writers and TV shows are happy to promote use them as ways to stir the plot and for…

  • Customer Service Is Boosted When the Bot Is Always Right

    Customer Service Is Boosted When the Bot Is Always Right

    Customer loyalty is changing, and marketing isn’t always getting the message right when it comes to building an appealing brand. Instead, practical efforts like chatbots, apps and AI-powered services all help to deliver what the customer needs. Marketers perennial panic about the loyalty of their customers is often based on old or plain false information.…

  • Why People Use Chatbots

    Why People Use Chatbots

    Microsoft CEO Satya Nadella is on the record for saying, “Chatbots are the new apps.” During the last few years, tens of thousands of chatbots have been deployed on a variety of online platforms, including but not limited to Facebook Messenger, Skype, Slack, Discord, and others. Companies are using chatbots for customer service automation and…

  • The 2019 A to Z of Chatbots

    The 2019 A to Z of Chatbots

    Chatbots might be a new technology to many, but they are already a key tool for huge numbers of businesses, providing increasing value to their customers with useful information. Rather than take the grand tour of product brochure pages, here are the key terms to consider when looking for a chatbot suite or tool to…

  • What We Learned From Chatbots in 2018

    What We Learned From Chatbots in 2018

    Chatbots continue to march into the public and consumer consciousness as they wedge themselves firmly into apps, websites, and social media as contact points. But what can companies thinking about their first bot learn from an exciting 2018 in chatbot evolution? Chatbots are launching fast The first lesson for anyone considering a bot is that…