Tag: bots

  • Disrupting With Chatbots Is Good, But Chatbot Disruptors Must Tread a Fine Line

    Disrupting With Chatbots Is Good, But Chatbot Disruptors Must Tread a Fine Line

    The claim that businesses are “disrupting” markets with technology, services and new features like chatbots is getting a bit long in the tooth, but plenty of marketers still want to bang that drum. Consider the wider issues with your planned disruption and whether you need to focus on something other than disruption for disruption’s sake.…

  • Your AI Likely Won’t Kill Anyone, but Build Chatbots and Services to Avoid the Risk

    Your AI Likely Won’t Kill Anyone, but Build Chatbots and Services to Avoid the Risk

    Death by AI is a tragic tale, and there are several high-profile instances, usually from self-driving cars or robots. Not because the AI was wrong, but because the human developers gave it the wrong information or wouldn’t enable it to act in a safe manner. Your chatbot or AI service might not be put people…

  • Chatbots – The Talk of Digital Transformation

    Chatbots – The Talk of Digital Transformation

    Companies are adopting in ever increasing numbers digital transformation strategies that create new business models, improve process efficiencies and gain competitive advantage. However, many organizations are still in the early stages of digital transformation. The reasons include lack of resources, budget constraints and cultural issues; but perhaps the biggest obstacle is the overwhelming complexity of…

  • The Prize of Chatbot Marketing

    The Prize of Chatbot Marketing

    Guest post by Avi Benezra, CTO of SnatchBot. Now that chatbots are the new normal, companies and marketers need to attract people to get them using the bots and more interested in sharing information. Competitions and prizes are just one way to get users interesting in chatbots, and can make a welcome return in an…

  • Chatbots Could Help Learners and Teachers in Language Education

    Chatbots Could Help Learners and Teachers in Language Education

    More and more we find ourselves imagining the ways in which chatbots can assist us in our day-to-day lives. They have synergy with small tasks in our consumer habits and there is general agreement on their use value in ecommerce, healthcare and financial services. We understand that chatbots have commercial benefits, but when it comes…

  • Avoiding Chatbot Crime: The Burden of Proof on Your Chatbot and Its Users

    Avoiding Chatbot Crime: The Burden of Proof on Your Chatbot and Its Users

    Cyber crime, deep fakes, AI heists and political hacks all help to reduce our trust in technology. Chatbots will be on the frontline in the next generation of customer/consumer crime, and your bot needs to be ready with a range of bona fides to create and build trust. If you are at work in your…