5 Reasons Why Chatbot Coaches Will Dominate the Personal Support Industry
Wellness and financial sanity-check coaches are already flocking to app stores, heralding a huge rise…
August 26, 2019
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Chatbots: the Travel Agent’s Best Friend
Travel agents ask, or are asked, the same few questions millions of times per year,…
August 8, 2019
Chatbots Grow into Sales and Marketing Tools
The evolution of chatbots from a customer support tool continues as retailers, events, hotels, airlines…
July 23, 2019
Customer Service Is Boosted When the Bot Is Always Right
Customer loyalty is changing, and marketing isn’t always getting the message right when it comes…
July 16, 2019
The Smart Future of Chatbots and Self-Service Customer Support
As customers have more ways to get in touch with their bank, local government, favourite…
July 1, 2019
Toward the Systematic Evaluation of Chatbots
Currently, the best method for evaluating chatbots relies on humans, but the lack of standardization…
June 28, 2019