2020

Latest Chatbot Challenges to Look Out for in 2020

Leveraging chatbots in customer service is gaining popularity. Why? Chatbots can engage with your existing…

The 2020 AI and Chatbot Landscape for Sports, Entertainment, and Media

The media industry is yet to have its “wow” AI or chatbot moment, but that’s…

Japan Using Robots and Chatbots to Greet the World at the 2020 Olympics

Japan has put a massive effort into making signs multilingual, training travel and hotel staff…

5 Chatbot and AI Trends for 2020

The stats continue to show chatbots on the rise and AI becoming a growing force…

2020 and Beyond for Customer Service

Customer service and the tools to deliver it are changing fast, every business should recognise…