Heather Redding

Heather Redding is a content manager for rent, hailing from Aurora. She loves to geek out writing about wearables, IoT and other hot tech trends. When she finds the time to detach from her keyboard, she enjoys her Kindle library and a hot coffee. Reach out to her on Twitter.

What KPIs Should You Track for Chatbot Success?

Entire customer service departments are automated these days with chatbot systems. The advantages of chatbots…