Author: Heather Redding

  • What KPIs Should You Track for Chatbot Success?

    robot, target, chatbot, analytics

    Entire customer service departments are automated these days with chatbot systems. The advantages of chatbots are numerous for both businesses and customers and streamline the customer experience and business operations alike. Benefits of having a chatbot Chatbots, in a nutshell, are software programs that leverage artificial intelligence to communicate with humans. From the business’s perspective, […]