Use Chatbots to Unify Your Customer Communication Strategy
A customer calls your customer service line. While on hold, he fires off an email…
June 9, 2021
CS
How to Ensure Your Chatbot Is a Customer Support Success
From internal IT to big-brand tech services, outages and service failures happen on a daily…
December 4, 2019
2020 and Beyond for Customer Service
Customer service and the tools to deliver it are changing fast, every business should recognise…
November 7, 2019
How to Choose: Live Chat vs Chatbots for Your Business
In an ideal world, a business would operate both a chatbot and have live operators,…
November 5, 2019
Customer Service Is Boosted When the Bot Is Always Right
Customer loyalty is changing, and marketing isn’t always getting the message right when it comes…
July 16, 2019