Chatbots and AI Will Dominate Future Supply Chains to Improve Crisis Response
Retailers love to burble on about how cool and smart their supply chains are, yet come a crisis like COVID-19, toilet roll and hand sanitizer are suddenly rarer than strong political leadership. The truth is, the weak link remains with the in-store reporting of sales back to local or regional HQ and an inability to…
Does Your Business Need A Phone in 2020?
Phones are a blessing and a curse in modern business. They enable the personal touch, but at the wrong time (and any time can be a wrong one when we’re all busy), they can sap productivity and annoy your customers more than they add value, especially with chatbots and other tools taking up the slack.…
Chatbots: From Customer Support, Advisor to Concierge or Sexbot – Set the Right Tone!
Whatever your chatbot, just because its a robot, doesn’t mean it has to be robotic. Bots need a personality to engage customers and a tone of voice that resonates with the audience. From the voice of reason to a cheeky marketing character, getting the mix and tone right is essential to successful outcomes and keeping…
Business Growth in Chatbot and Robotic Automation Highlights a Fresh Decade of Efficiency
Chatbots and RPA are not new technologies, but their growing adoption among business and enterprise shows others the value in time and revenue savings. Creating a more efficient business can be done simply thanks to these tools, but where in the organization and how are key questions to answer. Chatbots are well known for their…
Keeping AI Real: Find a Great Name for Your Chatbot
You’ve got a great bot, but what are you going to call it? When it comes to personalization, does being a ‘him’ or ‘her’ matter, and what type of chatbot names work well for customers? Computer programs have had names since the dawn of operating systems and compilers. But they had strange monikers like Quattro…
5 Chatbot and AI Trends for 2020
The stats continue to show chatbots on the rise and AI becoming a growing force in how businesses operate. But in 2020, things will accelerate even faster, as the technology becomes more accessible and the benefits clearer across a wider number of markets and uses. Chatbots and AI are advancing so fast, they’ve already ploughed…