Chatbots: the Travel Agent’s Best Friend
Travel agents ask, or are asked, the same few questions millions of times per year, making them the ideal business to be transformed by a chatbot. Let it do the…
Chatbots Grow into Sales and Marketing Tools
The evolution of chatbots from a customer support tool continues as retailers, events, hotels, airlines and other sales-focused businesses seek to claw back some of the trade lost to scalpers,…
Customer Service Is Boosted When the Bot Is Always Right
Customer loyalty is changing, and marketing isn’t always getting the message right when it comes to building an appealing brand. Instead, practical efforts like chatbots, apps and AI-powered services all…
The Smart Future of Chatbots and Self-Service Customer Support
As customers have more ways to get in touch with their bank, local government, favourite brand or other business, the move to self-service support is a natural step for most…
Toward the Systematic Evaluation of Chatbots
Currently, the best method for evaluating chatbots relies on humans, but the lack of standardization can make this difficult. Six people at the University of Pennsylvania are working to solve…
Chatbots and the Arts Show a Different Side to Technology
From L.S Lowry’s industrial paintings to Fritz Lang’s Metropolis from endless sci-fi comics and stories to movies, the arts help play a major part in setting the landscape for the…
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