How Human Does Your Bot Need To Be? Science Says Not Much!
Recent research suggests that going for the all-singing, trying-to-be-friendly, almost-human bot isn’t the best way to go for most use cases. So, just how much banter or empathy should your bot show? That’s a key design decision to make when building chatbots. Bots can express themselves in three basic ways, They can deliver the basic…
Machine Learning, Chatbots and AI March Into Business Use
The hottest tech trends have exploded out of betas, labs and trials into everyday use cases for many businesses, with a raft of new products or developments. If your business isn’t looking to take advantage of ML, AI and bots, it may not be in business for much longer. Every aspect of business will be…
How to Become a Virtual Travel Agent
Technology like cloud services and chatbots can help you build a virtual travel agent, with fewer of the overheads that such businesses required in the past. This allows you to focus on offering unique travel packages, create a better personal service while focusing on growing a hyper-local or globe-spanning business, whatever you feel the need…
The 2019 A to Z of Chatbots
Chatbots might be a new technology to many, but they are already a key tool for huge numbers of businesses, providing increasing value to their customers with useful information. Rather than take the grand tour of product brochure pages, here are the key terms to consider when looking for a chatbot suite or tool to…
Top Chatbots and Lessons You Can Learn
More chatbots were launched in 2018 than all the previous years of their existence, and 2019 will see even more arrive. Here are some of the highlights and issues raised from the recent crop, and lessons that any business can use when putting their future chatbot plans together. If NASA can’t make a smart chatbot,…
6 Key Questions Your Business Needs to Answer Before Launching a Chatbot in 2019
Chatbots are a growing trend among businesses, helping with customer services, bookings and sales. But among all the hype any company planning to launch one needs to answer some key questions before committing to a project. Consider these around the boardroom or planning table before taking off. What will we do with our chatbot? Without…