Author: Chris Knight

  • Chatbots Drive the Agenda at Call & Contact Centre Expo

    Chatbots Drive the Agenda at Call & Contact Centre Expo

    London’s recent Call & Contact Centre Expo was home to a host of businesses selling solutions and services to keep customers happy with 20,000 visitors checking out the latest products. As those solutions expand to encompass the automated future, lots were talking about their chatbot powers. Call centre operations is big business, large enough for…

  • Chatbots and the Arts Show a Different Side to Technology

    Chatbots and the Arts Show a Different Side to Technology

    From L.S Lowry’s industrial paintings to Fritz Lang’s Metropolis from endless sci-fi comics and stories to movies, the arts help play a major part in setting the landscape for the future of technology and the general population. See how “AI: More than Human” presents the world of bots and other AI-powered systems to the non-tech…

  • Airlines and Banks Continue to Roll Out the Chatbots

    Airlines and Banks Continue to Roll Out the Chatbots

    Not a day goes by without a major new chatbot release around the globe. This week, Lufthansa and South African bank TymeBank are among those looking to broaden and improve their customer service platform. Chatbots are a key part of most airlines customer service offering, with KLM’s BlueBot noted for leading the field. However, things…

  • How to Ensure Your Chatbot Is a Welcome Addition to the Company

    How to Ensure Your Chatbot Is a Welcome Addition to the Company

    Concerns over AI, job losses and privacy are all issues surrounding the rise of artificial intelligence, machine learning and any service that uses them like chatbots. Some basic best practices should keep your staff onside when it comes to chatbot development and deployment, possibly even excited about the possibilities. Recent research has to come to…

  • Retail chatbot interactions to boom with 10 times current levels by 2023

    Retail chatbot interactions to boom with 10 times current levels by 2023

    In 2019 research house Juniper expects some 2.6 billion interactions between consumers and retail chatbots. That sounds pretty impressive, but by 2023, they expect that number to reach over 22 billion, while success rates will also continue to explode. Customer service chatbots are currently where the market is at, but retail is fast catching up…

  • Chatbot Investment Continues to Rise in 2019

    Chatbot Investment Continues to Rise in 2019

    Serious tech and venture capital investment money continue to flow into chatbots, with UK personal financial advice bot Plum the latest to benefit with $4.5 million helping people save smarter. Finance bots are big news Money management tools are all the rage with apps, services and banks’ own features helping people save better by swapping…