Author: Chris Knight

  • Chatbot Identification Now Law in California and Expected to Spread

    Chatbot Identification Now Law in California and Expected to Spread

    A clampdown on video face recognition systems is spreading around major cities, as politicians police and others continue to argue its merits. Meanwhile, a tightening of rules on other AI and smart technologies is on the way. Chatbots are the latest to feel the effect with a Californian law banning bots that fail to identify…

  • Robert Downey Junior Talks Real Bots to Save the World

    Robert Downey Junior Talks Real Bots to Save the World

    A real flying Iron Man isn’t going to show up any time soon. Even if he did, he’s hardly in a position to tell everyone else to make the world a better place, and few would likely listen. So, the real world Robert Downey Junior is talking up his new initiative to use technology and…

  • The Smart Future of Chatbots and Self-Service Customer Support

    The Smart Future of Chatbots and Self-Service Customer Support

    As customers have more ways to get in touch with their bank, local government, favourite brand or other business, the move to self-service support is a natural step for most high-volume companies. But how to prepare your customers for the step, and monitoring how they react are key issues in making it a success, and…

  • Customer Service Chatbots Ready to Enter A Golden Age

    Customer Service Chatbots Ready to Enter A Golden Age

    Just a few short years ago, customer service chatbots were stilted affairs, little better than the scripted agents they were supposed to replace. As AI has grown in stature and usefulness, those chatbots are now serving millions of customers for brands big and small. And the agents are still here, focusing on complex issues or…

  • Conversational AI Gets Its Own Trade Event

    Conversational AI Gets Its Own Trade Event

    Chatbots continue their rise up the IT and business agenda, with an increasing presence at business events, technology expos and in the keynotes of thought leaders. VentureBeat’s transform is going all AI with its upcoming Transform 2019 event. Whenever there’s a technology roadshow or event on the go, AI and chatbots are at the cutting…

  • Chatbots as Part of a Digital Transformation Initiative

    Chatbots as Part of a Digital Transformation Initiative

    Digital transformation is the latest effort huge numbers of businesses are making to modernise, following on from cloud, web 2.0, digital business and others. As part of the drive to make all data part of their analytics foundation to help the business act faster and react to changing conditions, with chatbots just one of the…