The Chatbot

Author: Chris Knight

  • Chatbots: the Travel Agent’s Best Friend

    Chatbots: the Travel Agent’s Best Friend

    Travel agents ask, or are asked, the same few questions millions of times per year, making them the ideal business to be transformed by a chatbot. Let it do the “beach or touring, snow or city break” questions and save your efforts for the key interactions with your customers. The travel industry remains a cutthroat…

  • Intel’s New Ice Lake Processors Feature AI-on-a-Chip but What Does That Change for Bots?

    Intel’s New Ice Lake Processors Feature AI-on-a-Chip but What Does That Change for Bots?

    Mobile processors have had AI features for the last generation or two, but Intel has finally caught up, bringing on-chip AI to upcoming models of notebook and desktop. What does that mean for chatbots, AI services and developers? The processor wars got really boring after the fun of the Intel Pentium vs AMD Athlon battle…

  • Rise of the ChatFAQ or InfoBot

    Rise of the ChatFAQ or InfoBot

    Not all businesses need an AI-powered mega-chatbot capable of answering every question up to and including “what is the meaning of life?” The rise of chatbots handing out specific information in a FAQ-like format is an increasingly popular choice, creating InfoBots that can fulfill a specific function neatly and efficiently while saving the user time…

  • Chatbot Tech on the March Into Wider Business and Engagement

    Chatbot Tech on the March Into Wider Business and Engagement

    As with most technologies, like GPS, apps and VR, they might start out in their own little bubble but are soon adopted by a wider range of services that can make use of them. The same is true with chatbots, with the underlying language features making their mark in other areas. You might think a…

  • Chatbots Grow into Sales and Marketing Tools

    Chatbots Grow into Sales and Marketing Tools

    The evolution of chatbots from a customer support tool continues as retailers, events, hotels, airlines and other sales-focused businesses seek to claw back some of the trade lost to scalpers, scrapers and comparison sites. The wide range of ways to buy almost any product online creates confusion, brand dilution and further moves the consumer away…

  • Customer Service Is Boosted When the Bot Is Always Right

    Customer Service Is Boosted When the Bot Is Always Right

    Customer loyalty is changing, and marketing isn’t always getting the message right when it comes to building an appealing brand. Instead, practical efforts like chatbots, apps and AI-powered services all help to deliver what the customer needs. Marketers perennial panic about the loyalty of their customers is often based on old or plain false information.…

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