Tag: Top Stories

  • How to Ensure Your Chatbot Is a Welcome Addition to the Company

    How to Ensure Your Chatbot Is a Welcome Addition to the Company

    Concerns over AI, job losses and privacy are all issues surrounding the rise of artificial intelligence, machine learning and any service that uses them like chatbots. Some basic best practices should keep your staff onside when it comes to chatbot development and deployment, possibly even excited about the possibilities. Recent research has to come to…

  • The Importance of Video Content in the Dialogue of Marketing Chatbots

    The Importance of Video Content in the Dialogue of Marketing Chatbots

    A prospect watches his favorite Youtube video. A highly relevant ad comes along that is better than the video they watch, they visit the landing page and the next thing you know, a chatbot closes the deal and process their card details. This is a story all too familiar for us who work behind the…

  • Retail chatbot interactions to boom with 10 times current levels by 2023

    Retail chatbot interactions to boom with 10 times current levels by 2023

    In 2019 research house Juniper expects some 2.6 billion interactions between consumers and retail chatbots. That sounds pretty impressive, but by 2023, they expect that number to reach over 22 billion, while success rates will also continue to explode. Customer service chatbots are currently where the market is at, but retail is fast catching up…

  • AI and Chatbots High on the Agenda at the Spring Tech Keynotes

    AI and Chatbots High on the Agenda at the Spring Tech Keynotes

    As the weather heats up, the tech leaders come out of hibernation to tell us what will be big this year and beyond. While it comes as little surprise that folding phones are suddenly off the agenda, the rise of artificial intelligence and chatbots continue to dominate as Google, Microsoft and Facebook talk shop. Facebook…

  • Chatbot Investment Continues to Rise in 2019

    Chatbot Investment Continues to Rise in 2019

    Serious tech and venture capital investment money continue to flow into chatbots, with UK personal financial advice bot Plum the latest to benefit with $4.5 million helping people save smarter. Finance bots are big news Money management tools are all the rage with apps, services and banks’ own features helping people save better by swapping…

  • How Human Does Your Bot Need To Be? Science Says Not Much!

    How Human Does Your Bot Need To Be? Science Says Not Much!

    Recent research suggests that going for the all-singing, trying-to-be-friendly, almost-human bot isn’t the best way to go for most use cases. So, just how much banter or empathy should your bot show? That’s a key design decision to make when building chatbots. Bots can express themselves in three basic ways, They can deliver the basic…