Tag: Top Stories

  • Customer Service Chatbots Ready to Enter A Golden Age

    Customer Service Chatbots Ready to Enter A Golden Age

    Just a few short years ago, customer service chatbots were stilted affairs, little better than the scripted agents they were supposed to replace. As AI has grown in stature and usefulness, those chatbots are now serving millions of customers for brands big and small. And the agents are still here, focusing on complex issues or…

  • Conversational AI Gets Its Own Trade Event

    Conversational AI Gets Its Own Trade Event

    Chatbots continue their rise up the IT and business agenda, with an increasing presence at business events, technology expos and in the keynotes of thought leaders. VentureBeat’s transform is going all AI with its upcoming Transform 2019 event. Whenever there’s a technology roadshow or event on the go, AI and chatbots are at the cutting…

  • Chatbots as Part of a Digital Transformation Initiative

    Chatbots as Part of a Digital Transformation Initiative

    Digital transformation is the latest effort huge numbers of businesses are making to modernise, following on from cloud, web 2.0, digital business and others. As part of the drive to make all data part of their analytics foundation to help the business act faster and react to changing conditions, with chatbots just one of the…

  • Chatbots Drive the Agenda at Call & Contact Centre Expo

    Chatbots Drive the Agenda at Call & Contact Centre Expo

    London’s recent Call & Contact Centre Expo was home to a host of businesses selling solutions and services to keep customers happy with 20,000 visitors checking out the latest products. As those solutions expand to encompass the automated future, lots were talking about their chatbot powers. Call centre operations is big business, large enough for…

  • Chatbots and the Arts Show a Different Side to Technology

    Chatbots and the Arts Show a Different Side to Technology

    From L.S Lowry’s industrial paintings to Fritz Lang’s Metropolis from endless sci-fi comics and stories to movies, the arts help play a major part in setting the landscape for the future of technology and the general population. See how “AI: More than Human” presents the world of bots and other AI-powered systems to the non-tech…

  • Airlines and Banks Continue to Roll Out the Chatbots

    Airlines and Banks Continue to Roll Out the Chatbots

    Not a day goes by without a major new chatbot release around the globe. This week, Lufthansa and South African bank TymeBank are among those looking to broaden and improve their customer service platform. Chatbots are a key part of most airlines customer service offering, with KLM’s BlueBot noted for leading the field. However, things…