Tag: Top Stories

  • Regulating AI: It’s Time to Lay Down the Law on Enterprise Bot Use

    tech, law, legal, bots, chatbots

    Bots have become a crucial component in driving our real-time economy forward. By now it is clear to all that the use of bots will only grow in the coming years. With the help of bots, businesses can be more agile, make better decisions, provide superior customer experience, and boost overall efficiency. However, as they […]

  • The Reasons for Chatbot Failures

    phone chatbot failiure

    Chatbots are lead generators, help desks, customer services, reinforcements for brand recognition and so on… but what if customers intentionally avoid talking to your bot? What are the reasons for chatbot failures? What are the biggest impediments for them to interact with your precisely designed “colleague”? How to overcome the bias against chatbots that results […]

  • Conversational AI and Psychology: Personalised Automated Brand Interactions

    phone, sms chatbot

    Remember when you had to visit a bank personally to make money transfers or find out about your bank balance? Fortunately, internet banking and mobile banking apps came into existence and dispensed the requirement of visiting a branch for basic banking transactions. Banking has evolved further with conversational AI (chatbots powered by artificial intelligence technology), […]

  • How to Create and Build Your Perfect Chatbot

    How to Create a Chatbot

    The first thing we need to know: There is no such thing as the perfect chatbot!  Even in the creation of a chatbot, there is no best practice guide. Every chatbot behaves differently, depending on the purpose, topic coverage and the target group. In general, however, there are various ways to build a chatbot and […]

  • How are Chatbots Boosting Patient-Doctor Communication?

    bot, chatbot, doctor, medicine

    Isn’t it amazing that modern chatbots can make your life so much easier and improve your health status? Chatbots are a special type of software built with machine learning (ML) algorithms such as natural language processing (NLP) to help patients establish a faster connection with the right doctor. According to patients’ input, e.g. described symptoms, […]

  • Botium Introduces NLP Analytics to Cover All Aspects of Conversational AI Performance Evaluation


    Botium, a market leader company in chatbot testing and training, is thrilled to announce the launch of their NLP performance testing system called Botium Coach. The Austrian startup is dedicated to address the challenges of testing chatbots. Their new system is based on an open source testing tool, that the community terms as “Selenium for […]