Tag: Top Stories

  • How to Respond to the Recent Bot Changes in Facebook Messenger

    How to Respond to the Recent Bot Changes in Facebook Messenger

    Facebook continues on its busy way of trying to influence global opinion and keeps mucking around with its apps to change how users share their updates. Recently, the service was busy rolling out an iOS update to Facebook Messenger, with some major changes and implications for bot users. Here’s what the reactions are, and what…

  • Business Growth in Chatbot and Robotic Automation Highlights a Fresh Decade of Efficiency

    Business Growth in Chatbot and Robotic Automation Highlights a Fresh Decade of Efficiency

    Chatbots and RPA are not new technologies, but their growing adoption among business and enterprise shows others the value in time and revenue savings. Creating a more efficient business can be done simply thanks to these tools, but where in the organization and how are key questions to answer. Chatbots are well known for their…

  • How Chatbots and AI Improve Trust for Business Resulting in Better End User Outcomes

    How Chatbots and AI Improve Trust for Business Resulting in Better End User Outcomes

    Customer satisfaction, improved user knowledge or medical reassurance are just some of the outcomes that companies or providers are keen to see from their chatbots and AIs. Now into their second decade of operation, the latest results show just how bots can improve customer awareness or confidence, whatever the bot’s aim or the market. Even…

  • The Growth Story of Chatbots and AI in 2019

    The Growth Story of Chatbots and AI in 2019

    Chatbots and AI have been one of the fastest-growing topics of discussion and deployment among businesses over the last five years, with 2019 providing many bellwether moments in adoption and success. Here’s what you missed if your business chatbot journey starts in 2020 to get you up to speed. All eyes are on the future…

  • The 2020 AI and Chatbot Landscape for Sports, Entertainment, and Media

    The 2020 AI and Chatbot Landscape for Sports, Entertainment, and Media

    The media industry is yet to have its “wow” AI or chatbot moment, but that’s not for lack of trying. Innovation among media operators is likely to see something amazing happen in 2020 as the rise of AI and the need for people to communicate about the sports teams, movies or shows they love reaches…

  • What KPIs Should You Track for Chatbot Success?

    What KPIs Should You Track for Chatbot Success?

    Entire customer service departments are automated these days with chatbot systems. The advantages of chatbots are numerous for both businesses and customers and streamline the customer experience and business operations alike. Benefits of having a chatbot Chatbots, in a nutshell, are software programs that leverage artificial intelligence to communicate with humans. From the business’s perspective,…