Category: Automation

  • The European Chatbot & Conversational AI Summit 2022

    EU Chatbot Summit 2022

    Join us @ The European Chatbot & Conversational AI Summit 2022 to be held in Edinburgh, Scotland Online & Hybrid  www.theeuropeanchatbot.com. 2nd edition of The European Chatbot & Conversational AI Summit is a two-day conference and exhibition designed to host industry executives, and adopters of Conversational AI, Chatbots, Virtual assistant, Voice technology, Conversational Commerce and Conversation design. […]

  • Global Chatbot Marketing Predictions For 2022-2024

    smart city, future, trends

    Chatbots are quite a widespread implementation now in various industries. Due to the evolving technology, conversation tools are the new norm in ecommerce nowadays.  The ease of customer handling, 24/7 availability, and positive reviews have raised interest among different industry sectors to adopt different live chat solutions such as EngageBay along with chatbot integration to […]

  • The Reasons for Chatbot Failures

    phone chatbot failiure

    Chatbots are lead generators, help desks, customer services, reinforcements for brand recognition and so on… but what if customers intentionally avoid talking to your bot? What are the reasons for chatbot failures? What are the biggest impediments for them to interact with your precisely designed “colleague”? How to overcome the bias against chatbots that results […]

  • Chatbot Testing: Why Chatbots Are the Future of Software Testing

    testing, IT, software

    The launch of world-changing software begins with effective software testing. For years, companies have experimented with various manual and automated processes to help pinpoint potential inefficiencies in their technology. Now, many experts agree that using AI and chatbots in software testing will transform the way we analyze our technology for good. Already, we’ve begun to […]

  • How Emotion Analytics Is Powering The Next Generation of Chatbots

    phone, emotions, chatbot

    The advancement in AI has led to many innovations in chatbots. The recent inclusion of emotion or sentiment analysis is one such example that has significantly changed how the customer communication system is perceived.  Chatbots are commonly used for sales, customer support, and ecommerce marketing. However, their applications are increasing in other segments as well. […]

  • Use Chatbots to Unify Your Customer Communication Strategy

    bot, chatbot, course, training

    A customer calls your customer service line. While on hold, he fires off an email and opens up a support ticket through your website. Before a customer support rep can get back to him, he’s tweeting at you, or posting on your Facebook wall, or both. Each one of these interactions shows up in your […]