How ‘Chatbot’ Narratives Have Evolved in News Media: 1997-2019
It might seem as if words like ‘chatbot’, ‘AI’ and ‘machine learning’ have exploded in news media over the last ten years. That’s because they have and it’s really only in the last five years that the word ‘chatbot’ has become much more widespread and more commonly used by newspapers. Interestingly, it’s only in the…
Chatbots Unlocking Customer Value and More as Technology Improves
As with other aspects of customer-technology, first there was the task, then came the data and then the need to manage and use it properly. Customer spreadsheets and databases became CRM tools, point of sales records became data for recommendation engines and marketing, and so on. The same is true with chatbots, as businesses look…
5 Reasons Why Chatbot Coaches Will Dominate the Personal Support Industry
Wellness and financial sanity-check coaches are already flocking to app stores, heralding a huge rise in the use of chatbots as part of the booming “advice” category. The lure of charging customers for using them via subscriptions, or for a business to automate the “wellness” part of their HR system makes a compelling case. Having…
Bots and AI Starring in Movies and Literature
Virtual reality, smartphones, gaming, even viruses have long been a staple plot feature of the movies, from the new Jumanji to The Lawnmower Man. Now chatbots and AI tools are officially a thing, that means Hollywood, book writers and TV shows are happy to promote use them as ways to stir the plot and for…
Chatbots: the Travel Agent’s Best Friend
Travel agents ask, or are asked, the same few questions millions of times per year, making them the ideal business to be transformed by a chatbot. Let it do the “beach or touring, snow or city break” questions and save your efforts for the key interactions with your customers. The travel industry remains a cutthroat…
Intel’s New Ice Lake Processors Feature AI-on-a-Chip but What Does That Change for Bots?
Mobile processors have had AI features for the last generation or two, but Intel has finally caught up, bringing on-chip AI to upcoming models of notebook and desktop. What does that mean for chatbots, AI services and developers? The processor wars got really boring after the fun of the Intel Pentium vs AMD Athlon battle…