Microsoft CEO Satya Nadella is on the record for saying, “Chatbots are the new apps.” During the last few years, tens of thousands of chatbots… Read More »Why People Use Chatbots

Just a few short years ago, customer service chatbots were stilted affairs, little better than the scripted agents they were supposed to replace. As AI… Read More »Customer Service Chatbots Ready to Enter A Golden Age

Chatbots continue their rise up the IT and business agenda, with an increasing presence at business events, technology expos and in the keynotes of thought… Read More »Conversational AI Gets Its Own Trade Event

Chatbots are growing in popularity in the hospitality industry, which is unsurprising as they can provide 24/7 information and booking services that are always on… Read More »What Should Hospitality Industry Chatbots Offer to Guests?

Digital transformation is the latest effort huge numbers of businesses are making to modernise, following on from cloud, web 2.0, digital business and others. As… Read More »Chatbots as Part of a Digital Transformation Initiative

London’s recent Call & Contact Centre Expo was home to a host of businesses selling solutions and services to keep customers happy with 20,000 visitors… Read More »Chatbots Drive the Agenda at Call & Contact Centre Expo