Category: Automation

  • The Future of Chatbots in the Move to Online Conversation

    The Future of Chatbots in the Move to Online Conversation

    By Avi Benezra Chatbots have already changed plenty over their short history, becoming smarter, broader and more capable of interacting with other services. The future of chatbots will see even greater diversity as they are folded into virtual assistants, while the big issues like ethical AI will make headlines and drive changes in how chatbots…

  • The Prize of Chatbot Marketing

    The Prize of Chatbot Marketing

    Guest post by Avi Benezra, CTO of SnatchBot. Now that chatbots are the new normal, companies and marketers need to attract people to get them using the bots and more interested in sharing information. Competitions and prizes are just one way to get users interesting in chatbots, and can make a welcome return in an…

  • Chatbots Could Help Learners and Teachers in Language Education

    Chatbots Could Help Learners and Teachers in Language Education

    More and more we find ourselves imagining the ways in which chatbots can assist us in our day-to-day lives. They have synergy with small tasks in our consumer habits and there is general agreement on their use value in ecommerce, healthcare and financial services. We understand that chatbots have commercial benefits, but when it comes…

  • Avoiding Chatbot Crime: The Burden of Proof on Your Chatbot and Its Users

    Avoiding Chatbot Crime: The Burden of Proof on Your Chatbot and Its Users

    Cyber crime, deep fakes, AI heists and political hacks all help to reduce our trust in technology. Chatbots will be on the frontline in the next generation of customer/consumer crime, and your bot needs to be ready with a range of bona fides to create and build trust. If you are at work in your…

  • AI Chatbots: Igniting a Revolution in the Airline Industry

    AI Chatbots: Igniting a Revolution in the Airline Industry

    The modern airline industry handles millions of passengers every day and is in a constant ordeal to make itself better. With the increase in the number of passengers, airline companies and airports have rapidly adopted innovative technologies to handle passenger requests, deliver information and get the most out of their existing resources. Artificial Intelligence (AI)…

  • Gatwick’s Chatbot Just the Latest in Aviation Bots

    Gatwick’s Chatbot Just the Latest in Aviation Bots

    Gatwick Airport joins the growing number of aviation businesses making use of chatbots to help guide their huge numbers of customers around those sprawling hallways and to the right gate on time, with a refreshing display of commitment and business smarts. Last year, London’s second busiest runway at Gatwick Airport was thrown into chaos by…