How to Ensure Your Chatbot Is a Customer Support Success
From internal IT to big-brand tech services, outages and service failures happen on a daily basis, and always at the wrong moment for some. The key to keeping those colleagues or customers happy is to operate highly visible support and crisis management services that keep people informed without then needing to dig for information or…
The Road to Artificial General Intelligence and What it Means For Chatbots
Chatbots and virtual assistants are among the most visible uses of artificial intelligence in its various guises. Now we’re starting on the road to AGI, how will that change how bots operate in the future, and what could it mean for your business. Just as chatbots, virtual assistants and digital concierges get their feet under…
5 Chatbot and AI Trends for 2020
The stats continue to show chatbots on the rise and AI becoming a growing force in how businesses operate. But in 2020, things will accelerate even faster, as the technology becomes more accessible and the benefits clearer across a wider number of markets and uses. Chatbots and AI are advancing so fast, they’ve already ploughed…
Your AI Likely Won’t Kill Anyone, but Build Chatbots and Services to Avoid the Risk
Death by AI is a tragic tale, and there are several high-profile instances, usually from self-driving cars or robots. Not because the AI was wrong, but because the human developers gave it the wrong information or wouldn’t enable it to act in a safe manner. Your chatbot or AI service might not be put people…
How Santa Chatbots Can Help You Sell More This Christmas
With the Christmas season getting closer, now’s a great time to start thinking about how Chatbots can enhance your Christmas-related e-commerce strategy. If you’re looking to sell more while also delivering a neat experience for customers, a Santa Chatbot can be a big winner. From customer service to delivering new content, customers will enjoy the…
Key Statistics Driving Chatbot and AI Adoption
IBM reckons that chatbots can handle 80% of queries currently handled by your staff or customer support, helpdesk and other agents. These and other significant numbers are driving chatbot adoption into the mainstream, as most businesses realise the value of bots both for the company and customers. The typical market report for chatbots (cost $3,950)…