Chris Knight

Chief Feature Writer
Chris Knight writes about where technology will take us next, from the power of neural networks, artificial intelligence and chatbots, to the endless worlds promised by augmented and virtual reality. From the latest in gadgets and hardware to how digital businesses can use technology to grow, Chris makes the future clear and understandable to all.

Chatbots and Virtual Assistants: Why You Would Need One Or The Other?

How can you tell if your company should go with a chatbot or virtual assistant? What are the differences? Will your customers know or care? In the increasingly mixed-up world…

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Automate Your Blog Content – Processes for Better Engagement

In a world seemingly dominated by live blog videos, YouTube content and a focus on no-filter Instagram posts, it can be easy to overlook the humble blog as one of…

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When Should You Not Use Chatbots?

Chatbots are a popular business solution for customer services and many other use cases. But there are some times when a chatbot is not an appropriate way of engaging with…

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Shopping Chatbot – Your Internet Shopping Agent Is Already Here

Artificial intelligence in ecommerce is fast moving beyond current stock recommendations, with a growing number of use cases driven by conversational shopping chatbots and tools that provide a better view…

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How to Respond to the Recent Bot Changes in Facebook Messenger

Facebook continues on its busy way of trying to influence global opinion and keeps mucking around with its apps to change how users share their updates. Recently, the service was…

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Chatbots Thrive in the IT/OT and IoT Worlds

The highly automated nature of the Internet of Things and environments where businesses are aligning their IT and operational technologies is perfect ground for chatbots to assist in bringing alerts…

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