The Chatbot

Author: Chris Knight

  • 5 Ways You Can Boost Your Profile at Work During Lockdown or Restart

    5 Ways You Can Boost Your Profile at Work During Lockdown or Restart

    There are many ways home workers can pass the time during lockdown, from the hyper-focused, all-business, types annoying everyone else, to those bumbling along with their work or dodging it as much as possible. Anyone still with a job, or looking for a new career post-lockdown, can take some time to see how they and…

  • Continuous Bot Conversations Can Improve on Current Digital Communications

    Continuous Bot Conversations Can Improve on Current Digital Communications

    Banks, retailers and other businesses have a big problem. Recent research shows that around a third of customers don’t open or act on emails due to concerns about fraud. Moving the conversation from a string of emails email to a singular bot chat increases acceptance and will help drive better conversations and results. What’s the…

  • How Far Are We From Great AI?

    How Far Are We From Great AI?

    Talk to Siri, Alexa or a company chatbot and sooner or later we get to the “I don’t understand that…” moment. While customers and developers are dreaming of that blockbuster movie AI that understands the context and meaning of what we say, in reality, we might not be that far off. Do you feel jealous…

  • Gain Customer Trust With Your Chatbots

    Gain Customer Trust With Your Chatbots

    Many businesses have been rapidly deploying chatbots during the Covid-19 crisis into social media, websites and messenger apps to deal with business and customer queries. Repay the earned business and consumer trust in them to improve your service post-Coronavirus to win loyalty and sales. In the years before Covid-19 (remember them?), there were many arguments…

  • Chatbots Getting the 5G Treatment as Networks Go Live

    Chatbots Getting the 5G Treatment as Networks Go Live

    With all the glossy adverts, you’d think that 5G was all about streaming video and industrial robots, but the new mobile standard will also have an impact on chatbots and messaging technology like MAAP and RCS as the networks go online and handsets migrate bringing billions of users and devices. What can you do with…

  • Chatbots and AI Will Dominate Future Supply Chains to Improve Crisis Response

    Chatbots and AI Will Dominate Future Supply Chains to Improve Crisis Response

    Retailers love to burble on about how cool and smart their supply chains are, yet come a crisis like COVID-19, toilet roll and hand sanitizer are suddenly rarer than strong political leadership. The truth is, the weak link remains with the in-store reporting of sales back to local or regional HQ and an inability to…

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