The Road to Artificial General Intelligence and What it Means For Chatbots
Chatbots and virtual assistants are among the most visible uses of artificial intelligence in its various guises. Now we’re starting on the road to AGI, how will that change how bots operate in the future, and what could it mean for your business. Just as chatbots, virtual assistants and digital concierges get their feet under…
5 Chatbot and AI Trends for 2020
The stats continue to show chatbots on the rise and AI becoming a growing force in how businesses operate. But in 2020, things will accelerate even faster, as the technology becomes more accessible and the benefits clearer across a wider number of markets and uses. Chatbots and AI are advancing so fast, they’ve already ploughed…
Key Statistics Driving Chatbot and AI Adoption
IBM reckons that chatbots can handle 80% of queries currently handled by your staff or customer support, helpdesk and other agents. These and other significant numbers are driving chatbot adoption into the mainstream, as most businesses realise the value of bots both for the company and customers. The typical market report for chatbots (cost $3,950)…
The Best Chatbot Conferences of 2019 & 2020
With so much happening in the Chatbot ecosystem, conferences are a great way to stay current and check out some of the best chat bots. From Chatbot technology to Chatbot conversations to conversational ai to chatbot customer service, there’s something every industry worker can learn. Here’s a helpful list of chatbot conference 2019 and 2020.…
How to Choose: Live Chat vs Chatbots for Your Business
In an ideal world, a business would operate both a chatbot and have live operators, always on hand to help customers. In many scenarios, however, that isn’t possible, so how should you plan your business contact, customer care and other communication strategies in the age of the chatbot? Being left on hold, long wait times,…
Keep Your Chatbot Out of the Silo
By Avi Benezra Silos are one of IT’s anathemas and while many businesses have launched their first generations of chatbots in a standalone fashion, to ensure future utility and extracting valuable data from them, future bots need to be accessible to other digital services, and able to import data from elsewhere. The joy of the…