The Chatbot

Tag: chatbot

  • Continuous Bot Conversations Can Improve on Current Digital Communications

    Continuous Bot Conversations Can Improve on Current Digital Communications

    Banks, retailers and other businesses have a big problem. Recent research shows that around a third of customers don’t open or act on emails due to concerns about fraud. Moving the conversation from a string of emails email to a singular bot chat increases acceptance and will help drive better conversations and results. What’s the…

  • Gain Customer Trust With Your Chatbots

    Gain Customer Trust With Your Chatbots

    Many businesses have been rapidly deploying chatbots during the Covid-19 crisis into social media, websites and messenger apps to deal with business and customer queries. Repay the earned business and consumer trust in them to improve your service post-Coronavirus to win loyalty and sales. In the years before Covid-19 (remember them?), there were many arguments…

  • Chatbots and AI Will Dominate Future Supply Chains to Improve Crisis Response

    Chatbots and AI Will Dominate Future Supply Chains to Improve Crisis Response

    Retailers love to burble on about how cool and smart their supply chains are, yet come a crisis like COVID-19, toilet roll and hand sanitizer are suddenly rarer than strong political leadership. The truth is, the weak link remains with the in-store reporting of sales back to local or regional HQ and an inability to…

  • Chatbots Providing Key Facts During the Covid-19 Spread

    Chatbots Providing Key Facts During the Covid-19 Spread

    “Cometh the Hour, Cometh the Chatbot” is an odd phrase to hear, but these are strange times we live in. Search for ‘chatbot’ and almost every country is launching one to act as a contact and information point to ease the load on health services during the spread of the Coronavirus. Of course, politicians would…

  • Businesses React to Covid-19 With Remote Work and Automation

    Businesses React to Covid-19 With Remote Work and Automation

    Regardless of where you are sat in the world, and what your business needs to do to achieve its goals, Covid-19 creates new and alarming challenges. Rapid reaction to these challenges is helped by IT, automation and bot services to limit the risk to your staff, customers and bottom line. The unfortunate historical phrase, “if…

  • Chatbots: From Customer Support, Advisor to Concierge or Sexbot – Set the Right Tone!

    Chatbots: From Customer Support, Advisor to Concierge or Sexbot – Set the Right Tone!

    Whatever your chatbot, just because its a robot, doesn’t mean it has to be robotic. Bots need a personality to engage customers and a tone of voice that resonates with the audience. From the voice of reason to a cheeky marketing character, getting the mix and tone right is essential to successful outcomes and keeping…

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