The Best Chatbot Conferences of 2019 & 2020
With so much happening in the Chatbot ecosystem, conferences are a great way to stay current and check out some of the best chat bots. From Chatbot technology to Chatbot…
How to Choose: Live Chat vs Chatbots for Your Business
In an ideal world, a business would operate both a chatbot and have live operators, always on hand to help customers. In many scenarios, however, that isn’t possible, so how…
Keep Your Chatbot Out of the Silo
By Avi Benezra Silos are one of IT’s anathemas and while many businesses have launched their first generations of chatbots in a standalone fashion, to ensure future utility and extracting…
Should Your Chatbot Be Male, Female or Gender-Neutral?
A straw poll in the office shows the majority of business chatbots and virtual assistants are given a female gender and character. Is this right, does it benefit the customer…
Avoiding Chatbot Crime: The Burden of Proof on Your Chatbot and Its Users
Cyber crime, deep fakes, AI heists and political hacks all help to reduce our trust in technology. Chatbots will be on the frontline in the next generation of customer/consumer crime,…
The Risks of Chatbot Data Breaches and Privacy Issues Made Clear
With the news that Data Airline is filing a lawsuit against its chatbot provider, among endless IT breaches and disasters, the reality is now starkly clear that chatbots need to…
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