Chatbot Testing: the ultimate business overview
Like most people in other technical fields, at Botium we can easily get carried away with what we are currently building, cherishing the tiniest details we carefully thought out and already focusing on future improvements. Our thoughts are constantly revolving around technical jargons and often getting the automatic stigma of being too technical. Although this…
Global Chatbot Marketing Predictions For 2022-2024
Chatbots are quite a widespread implementation now in various industries. Due to the evolving technology, conversation tools are the new norm in ecommerce nowadays. The ease of customer handling, 24/7 availability, and positive reviews have raised interest among different industry sectors to adopt different live chat solutions such as EngageBay along with chatbot integration to…
5 Ways To Promote the Use of AI and Chatbots in Your Business
The term artificial intelligence conjures up all sorts of images at different levels of a workforce and across industries. Preparing to deploy an AI chatbot or a smart service, iRPA or other effort requires education and careful planning and promotion to overcome any resistance and boost understanding and support. Growth in the adoption of AI…
The Risks of Chatbot Data Breaches and Privacy Issues Made Clear
With the news that Data Airline is filing a lawsuit against its chatbot provider, among endless IT breaches and disasters, the reality is now starkly clear that chatbots need to be secure and well-managed to protect the business and customers. The cloud is so easy and seductive, sign up for a service, create something amazing…
Chatbot Identification Now Law in California and Expected to Spread
A clampdown on video face recognition systems is spreading around major cities, as politicians police and others continue to argue its merits. Meanwhile, a tightening of rules on other AI and smart technologies is on the way. Chatbots are the latest to feel the effect with a Californian law banning bots that fail to identify…
Airlines and Banks Continue to Roll Out the Chatbots
Not a day goes by without a major new chatbot release around the globe. This week, Lufthansa and South African bank TymeBank are among those looking to broaden and improve their customer service platform. Chatbots are a key part of most airlines customer service offering, with KLM’s BlueBot noted for leading the field. However, things…