The Best Chatbot Conferences of 2019 & 2020
With so much happening in the Chatbot ecosystem, conferences are a great way to stay current and check out some of the best chat bots. From Chatbot technology to Chatbot conversations to conversational ai to chatbot customer service, there’s something every industry worker can learn. Here’s a helpful list of chatbot conference 2019 and 2020.…
2020 and Beyond for Customer Service
Customer service and the tools to deliver it are changing fast, every business should recognise that. Your customers certainly are, as everyone from pensioners down to teenagers are increasingly exposed to chatbots and AI across a wide range of services. The growth and reliance in these services will only shift the landscape further in the…
How to Choose: Live Chat vs Chatbots for Your Business
In an ideal world, a business would operate both a chatbot and have live operators, always on hand to help customers. In many scenarios, however, that isn’t possible, so how should you plan your business contact, customer care and other communication strategies in the age of the chatbot? Being left on hold, long wait times,…
Keep Your Chatbot Out of the Silo
By Avi Benezra Silos are one of IT’s anathemas and while many businesses have launched their first generations of chatbots in a standalone fashion, to ensure future utility and extracting valuable data from them, future bots need to be accessible to other digital services, and able to import data from elsewhere. The joy of the…
Chatbots – The Talk of Digital Transformation
Companies are adopting in ever increasing numbers digital transformation strategies that create new business models, improve process efficiencies and gain competitive advantage. However, many organizations are still in the early stages of digital transformation. The reasons include lack of resources, budget constraints and cultural issues; but perhaps the biggest obstacle is the overwhelming complexity of…
Should Your Chatbot Be Male, Female or Gender-Neutral?
A straw poll in the office shows the majority of business chatbots and virtual assistants are given a female gender and character. Is this right, does it benefit the customer and should it be the case in the future when every business has a bot? Tech and science writer Gemma Milne recent series of tweets…