How Chatbots and AI Improve Trust for Business Resulting in Better End User Outcomes
Customer satisfaction, improved user knowledge or medical reassurance are just some of the outcomes that companies or providers are keen to see from their chatbots and AIs. Now into their second decade of operation, the latest results show just how bots can improve customer awareness or confidence, whatever the bot’s aim or the market. Even…
The Growth Story of Chatbots and AI in 2019
Chatbots and AI have been one of the fastest-growing topics of discussion and deployment among businesses over the last five years, with 2019 providing many bellwether moments in adoption and success. Here’s what you missed if your business chatbot journey starts in 2020 to get you up to speed. All eyes are on the future…
The 2020 AI and Chatbot Landscape for Sports, Entertainment, and Media
The media industry is yet to have its “wow” AI or chatbot moment, but that’s not for lack of trying. Innovation among media operators is likely to see something amazing happen in 2020 as the rise of AI and the need for people to communicate about the sports teams, movies or shows they love reaches…
Japan Using Robots and Chatbots to Greet the World at the 2020 Olympics
Japan has put a massive effort into making signs multilingual, training travel and hotel staff to greet all types of visitors, but there are still plenty of hurdles to overcome before millions of visitors arrive for the Olympics and for important future events. Here’s how chatbots will help take some of the load. Japanese is…
Keeping AI Real: Find a Great Name for Your Chatbot
You’ve got a great bot, but what are you going to call it? When it comes to personalization, does being a ‘him’ or ‘her’ matter, and what type of chatbot names work well for customers? Computer programs have had names since the dawn of operating systems and compilers. But they had strange monikers like Quattro…
Disrupting With Chatbots Is Good, But Chatbot Disruptors Must Tread a Fine Line
The claim that businesses are “disrupting” markets with technology, services and new features like chatbots is getting a bit long in the tooth, but plenty of marketers still want to bang that drum. Consider the wider issues with your planned disruption and whether you need to focus on something other than disruption for disruption’s sake.…