The Chatbot

Author: Chris Knight

  • Customer Service Chatbots Need the Same Level of Care as IVR

    Customer Service Chatbots Need the Same Level of Care as IVR

    Consumers remember too well the “your call is valuable to us” message while grinding their teeth, stuck in customer service hold-hell on the phone. Businesses shouldn’t make similar mistakes just because the chatbot eliminates that particular bugbear, being casual with your customer service bots will only lead to more problems. The drive to chatbots as…

  • Cryptocurrencies and Chatbots Will Go Hand-in-Hand

    Cryptocurrencies and Chatbots Will Go Hand-in-Hand

    The complexity of cryptocurrencies like Bitcoin will require a simple interface if they are to become a realistic prospect for mass-consumption. Enter chatbots, a logical and clear solution to gloss over the complexity of digital currencies, blockchain and future transactional services. Banking has become a lot simpler in recent years, led by the need to…

  • Banks Looking to Bots for the Next Efficiency Drive

    Banks Looking to Bots for the Next Efficiency Drive

    Consumer banking around the world is in crisis. Banks around the western world are closing branches, reducing services and moving to a digital-first customer service model. That’s to counter the rise of startup online-only banks and to preserve their profits as consumer banking becomes a commoditized and nearly worthless endeavor. The best customers for banks…

  • Vertical Bots See Investment and Partnerships Boom

    Vertical Bots See Investment and Partnerships Boom

    The chatbot market, like much of technology, sees major brands trying to dominate among a host of niche, startup and market-specific players. Yet, as chatbots become a key tool for many, business is always easier if the developers talk your own lingo. That’s why vertical specific bots are a big hit for airlines, hotels, industries…

  • Apple Business Chat Comes to Europe

    Apple Business Chat Comes to Europe

    October saw the start of the big tech conferences and reveals as businesses prepare for 2019’s consumer tech products, and to help companies and customers communicate with further technology integration and adoption. While iPad and Mac were at the top of Apple news in October, something more practical, affordable and useful for business also came…

  • Branding Your Chatbot for the Right Audience

    Branding Your Chatbot for the Right Audience

    Chatbots for marketers, brands, and companies provide a fast and efficient response to a range of questions about a service or product. In most markets, however, consumers remain unsure or cautious. To that end, careful branding is required to get the right message across, and give your bot the right voice. Small Names for Big…

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