Innovation Managers Look to Chatbots and AI for Quick Wins
The role of innovation manager has taken on fresh importance as businesses seek to recover from COVID. Their fresh insights are backed by the use of AI and chatbot technology to help create new business value while improving processes and preparing for the future. Tasked with improving the ways companies work, innovation managers are at…
Chatbots and Virtual Assistants: Why You Would Need One Or The Other?
How can you tell if your company should go with a chatbot or virtual assistant? What are the differences? Will your customers know or care? In the increasingly mixed-up world of digital help, here’s how to figure out what’s best on the road to the ultimate digital concierge. From the first chatbots in the mid-90s…
When Should You Not Use Chatbots?
Chatbots are a popular business solution for customer services and many other use cases. But there are some times when a chatbot is not an appropriate way of engaging with customers, so consider these points before adopting a bot for your business or service. Back in 2017, chatbots had a failure rate of 70%. In…
How to Respond to the Recent Bot Changes in Facebook Messenger
Facebook continues on its busy way of trying to influence global opinion and keeps mucking around with its apps to change how users share their updates. Recently, the service was busy rolling out an iOS update to Facebook Messenger, with some major changes and implications for bot users. Here’s what the reactions are, and what…
Chatbots Getting the 5G Treatment as Networks Go Live
With all the glossy adverts, you’d think that 5G was all about streaming video and industrial robots, but the new mobile standard will also have an impact on chatbots and messaging technology like MAAP and RCS as the networks go online and handsets migrate bringing billions of users and devices. What can you do with…
5 Ways Chatbots Can Help Students in Distant Learning During the COVID-19 Pandemic
Disruptive technologies like artificial intelligence and machine learning have entered all aspects of our lives. We have smart assistants in the workplace, connected devices in the home, and even chatbots in the school classroom. As distance learning grows more popular, the dependence on technology has grown as well. In conditions such as the current global…