Chatbot Tech on the March Into Wider Business and Engagement
As with most technologies, like GPS, apps and VR, they might start out in their own little bubble but are soon adopted by a wider range of services that can make use of them. The same is true with chatbots, with the underlying language features making their mark in other areas. You might think a…
Chatbots Grow into Sales and Marketing Tools
The evolution of chatbots from a customer support tool continues as retailers, events, hotels, airlines and other sales-focused businesses seek to claw back some of the trade lost to scalpers, scrapers and comparison sites. The wide range of ways to buy almost any product online creates confusion, brand dilution and further moves the consumer away…
How Chatbots Are Making Insurance Agencies Customer-Friendly and More Approachable to Do Business
Virtual Assistants (VA) or chatbots are no longer uncommon. They have moved into the mainstream in a quick manner. No longer do they cause consumers to stumble awkwardly when coming encountered. The same is true for insurers. Chatbots are more than a novelty and are entering deeply into the insurance industry. While it is true…
Customer Service Is Boosted When the Bot Is Always Right
Customer loyalty is changing, and marketing isn’t always getting the message right when it comes to building an appealing brand. Instead, practical efforts like chatbots, apps and AI-powered services all help to deliver what the customer needs. Marketers perennial panic about the loyalty of their customers is often based on old or plain false information.…
Chatbot Identification Now Law in California and Expected to Spread
A clampdown on video face recognition systems is spreading around major cities, as politicians police and others continue to argue its merits. Meanwhile, a tightening of rules on other AI and smart technologies is on the way. Chatbots are the latest to feel the effect with a Californian law banning bots that fail to identify…
The Smart Future of Chatbots and Self-Service Customer Support
As customers have more ways to get in touch with their bank, local government, favourite brand or other business, the move to self-service support is a natural step for most high-volume companies. But how to prepare your customers for the step, and monitoring how they react are key issues in making it a success, and…