Should Your Chatbot Be Male, Female or Gender-Neutral?
A straw poll in the office shows the majority of business chatbots and virtual assistants are given a female gender and character. Is this right, does it benefit the customer and should it be the case in the future when every business has a bot? Tech and science writer Gemma Milne recent series of tweets…
Avoiding Chatbot Crime: The Burden of Proof on Your Chatbot and Its Users
Cyber crime, deep fakes, AI heists and political hacks all help to reduce our trust in technology. Chatbots will be on the frontline in the next generation of customer/consumer crime, and your bot needs to be ready with a range of bona fides to create and build trust. If you are at work in your…
The Risks of Chatbot Data Breaches and Privacy Issues Made Clear
With the news that Data Airline is filing a lawsuit against its chatbot provider, among endless IT breaches and disasters, the reality is now starkly clear that chatbots need to be secure and well-managed to protect the business and customers. The cloud is so easy and seductive, sign up for a service, create something amazing…
5 Reasons Why Chatbot Coaches Will Dominate the Personal Support Industry
Wellness and financial sanity-check coaches are already flocking to app stores, heralding a huge rise in the use of chatbots as part of the booming “advice” category. The lure of charging customers for using them via subscriptions, or for a business to automate the “wellness” part of their HR system makes a compelling case. Having…
Bots and AI Starring in Movies and Literature
Virtual reality, smartphones, gaming, even viruses have long been a staple plot feature of the movies, from the new Jumanji to The Lawnmower Man. Now chatbots and AI tools are officially a thing, that means Hollywood, book writers and TV shows are happy to promote use them as ways to stir the plot and for…
Chatbots: the Travel Agent’s Best Friend
Travel agents ask, or are asked, the same few questions millions of times per year, making them the ideal business to be transformed by a chatbot. Let it do the “beach or touring, snow or city break” questions and save your efforts for the key interactions with your customers. The travel industry remains a cutthroat…