Business Growth in Chatbot and Robotic Automation Highlights a Fresh Decade of Efficiency
Chatbots and RPA are not new technologies, but their growing adoption among business and enterprise shows others the value in time and revenue savings. Creating a more efficient business can be done simply thanks to these tools, but where in the organization and how are key questions to answer. Chatbots are well known for their…
How Chatbots and AI Improve Trust for Business Resulting in Better End User Outcomes
Customer satisfaction, improved user knowledge or medical reassurance are just some of the outcomes that companies or providers are keen to see from their chatbots and AIs. Now into their second decade of operation, the latest results show just how bots can improve customer awareness or confidence, whatever the bot’s aim or the market. Even…
The Growth Story of Chatbots and AI in 2019
Chatbots and AI have been one of the fastest-growing topics of discussion and deployment among businesses over the last five years, with 2019 providing many bellwether moments in adoption and success. Here’s what you missed if your business chatbot journey starts in 2020 to get you up to speed. All eyes are on the future…
The 2020 AI and Chatbot Landscape for Sports, Entertainment, and Media
The media industry is yet to have its “wow” AI or chatbot moment, but that’s not for lack of trying. Innovation among media operators is likely to see something amazing happen in 2020 as the rise of AI and the need for people to communicate about the sports teams, movies or shows they love reaches…
The Road to Artificial General Intelligence and What it Means For Chatbots
Chatbots and virtual assistants are among the most visible uses of artificial intelligence in its various guises. Now we’re starting on the road to AGI, how will that change how bots operate in the future, and what could it mean for your business. Just as chatbots, virtual assistants and digital concierges get their feet under…
5 Chatbot and AI Trends for 2020
The stats continue to show chatbots on the rise and AI becoming a growing force in how businesses operate. But in 2020, things will accelerate even faster, as the technology becomes more accessible and the benefits clearer across a wider number of markets and uses. Chatbots and AI are advancing so fast, they’ve already ploughed…