How Human Does Your Bot Need To Be? Science Says Not Much!
Recent research suggests that going for the all-singing, trying-to-be-friendly, almost-human bot isn’t the best way to go for most use cases. So, just how much banter or empathy should your bot show? That’s a key design decision to make when building chatbots. Bots can express themselves in three basic ways, They can deliver the basic…
How Social Media Chatbots Are Changing Brand Marketing
The rise of chatbots continues across the digital business world, helping startups address huge audiences without the cost of staffing or the hassle of outsourcing. Chatbots enable educational institutions and support charities to connect to students and their users in a neutral voice about all sorts of subjects. For many, it is easier to obtain…
How to Become a Virtual Travel Agent
Technology like cloud services and chatbots can help you build a virtual travel agent, with fewer of the overheads that such businesses required in the past. This allows you to focus on offering unique travel packages, create a better personal service while focusing on growing a hyper-local or globe-spanning business, whatever you feel the need…
Chatbots to Treat Anxiety and Depression
Nowadays, a major concern of mental health doctors regarding traditional therapeutic approaches (such as visiting the doctor’s office) is that they are confronted with a new phenomenon, specific to our time: the desocialization of their patients, especially the younger ones. Indeed, they grew up in a world where they were much more in contact with…
Using Chat Interface for Mental Health Interventions
Conversations via instant messaging interfaces (also known as “chats”) are generating more and more interest in mental health care. A study even shows that it has equivalent results to “treatment as usual”, so they might be added to mental health doctors’ toolkit. Indeed, this approach offers two significant benefits over face-to-face interventions (although obviously, the…
Tech Trends That Will Change the World in 2019
We used to view technology trends as singular events, but increasingly they intermingle and rely on each other. So, the prominent discrete business IT trends for next year – autonomy, AI, blockchain and analytics – all have some crossover. They will impact businesses of all size as the Internet of Things, everything-as-a-service and automated interactions…