Category: Verticals

  • Airlines and Banks Continue to Roll Out the Chatbots

    chatbot news

    Not a day goes by without a major new chatbot release around the globe. This week, Lufthansa and South African bank TymeBank are among those looking to broaden and improve their customer service platform. Chatbots are a key part of most airlines customer service offering, with KLM’s BlueBot noted for leading the field. However, things […]

  • Modern Marketers and Digital Accessibility

    digital marketing

    One of the things we always look at when adding intelligent chatbots to the marketing team is overall digital accessibility: an essential consideration in order to improve both UX and customer satisfaction. This then leads to better conversion rates without a doubt. When marketers talk about digital accessibility then they imply the creation of an […]

  • Four Ways in Which Chatbots Can Help the Hotel Industry    

    robot hotel

    Chatbots have the power to impact and transform the hotel industry Chatbots are the topic of discussion in every hotel conference and hospitality article. This is because of what they can accomplish for the industry. Listing it out, chatbots can – Completely redefine a hotel’s guest experience by engaging the guest in totally unique ways. […]

  • Are Personal Chatbots the Future?

    personal chatbot

    Chatbots have been around for decades, but they’ve recently garnered more attention as they become better and used even more. When Facebook opened up their Messenger API in 2016, it led to hundreds of thousands of bots over the next two years. Early chatbots were (and many still are) quite generic and impersonal. Yet the […]

  • Australia’s Westpac the Latest Bank to go Big on Chatbots

    chatbots, banking

    The banking vertical is one of the largest investors in chatbot technology and Westpac bank has rolled out its “Red” bot to all customers after extensive testing, helping solve customer queries and reduce reliance on call centers. How much simpler would life be if you could ask a chatbot “what’s my balance?” Or tell it […]

  • How Human Does Your Bot Need To Be? Science Says Not Much!

    human, robot, chatbot

    Recent research suggests that going for the all-singing, trying-to-be-friendly, almost-human bot isn’t the best way to go for most use cases. So, just how much banter or empathy should your bot show? That’s a key design decision to make when building chatbots. Bots can express themselves in three basic ways, They can deliver the basic […]