Chatbot Stats and Growing AI Usage Makes Business Adoption Inevitable
The COVID crisis saw a huge rise in use cases and adoption of chatbots and AI, hammering home the benefits in crystal clear HD for businesses and governments working under pressure. As the restart gathers pace, adoption will continue as companies look to do more with less, and as the benefits of bots are more…
Writing Chatbot Scripts: 11 Best Tips for Effective Conversation Flow
If you’re looking for ways to improve your business, chatbots are probably on your list. They can help you improve UX and boost your success rate. They can help potential customers do everything from placing an order to finding the information they need. This is why it’s important to invest in creating a quality chatbot.…
Chatbots and Virtual Assistants: Why You Would Need One Or The Other?
How can you tell if your company should go with a chatbot or virtual assistant? What are the differences? Will your customers know or care? In the increasingly mixed-up world of digital help, here’s how to figure out what’s best on the road to the ultimate digital concierge. From the first chatbots in the mid-90s…
Automate Your Blog Content – Processes for Better Engagement
In a world seemingly dominated by live blog videos, YouTube content and a focus on no-filter Instagram posts, it can be easy to overlook the humble blog as one of the most useful tools for a business to engage with customers, prospects and clients. Blog automation can help provide content ideas and turn a single…
When Should You Not Use Chatbots?
Chatbots are a popular business solution for customer services and many other use cases. But there are some times when a chatbot is not an appropriate way of engaging with customers, so consider these points before adopting a bot for your business or service. Back in 2017, chatbots had a failure rate of 70%. In…
Shopping Chatbot – Your Internet Shopping Agent Is Already Here
Artificial intelligence in ecommerce is fast moving beyond current stock recommendations, with a growing number of use cases driven by conversational shopping chatbots and tools that provide a better view of, and relationship, with the customer. If the growth in online shopping wasn’t clear enough, the results after the COVID crisis will demonstrate just how…