6 Tips for Writing User-Friendly Chatbot Error Messages
There’s no denying that chatbots have ushered in a new age of online sales and interaction between brands and their customer bases. This is even truer in 2020, as customers around the globe have become fond of chatbots and don’t mind interacting with AI instead of agents. Whether you operate as an eCommerce platform or…
Innovation Managers Look to Chatbots and AI for Quick Wins
The role of innovation manager has taken on fresh importance as businesses seek to recover from COVID. Their fresh insights are backed by the use of AI and chatbot technology to help create new business value while improving processes and preparing for the future. Tasked with improving the ways companies work, innovation managers are at…
Sports Chatbots Looking for Their Own AGI Restarts as Events Get Going
Around the world, sports fans are being kept away from stadia, tracks and courses – socially distanced from their teams and idols. Chatbots were playing a key role in helping keep them in touch and engaged, but not all brands are doing enough and there’s a big gap between where sports bots need to be,…
Chatbots: A Key Tool for Digital Business Change and Continuity
The Coronavirus outbreak demonstrated how unprepared many businesses are for dramatic changes that impact the company and workers. Chatbots proved one of the digital stars of the outbreak, along with collaboration and meeting tools, helping companies keep their workers and customers up to date as part of continuity efforts. The next big business outage could…
In-Demand Jobs During Covid-19
The world is in the midst of its worst health crisis since the Spanish influenza pandemic over a century ago. The implications of the Covid-19 epidemic to the global economy and the job market are simply staggering. In the US, a record number of people have filed for unemployment, and over 57 percent of people…
Botium Introduces NLP Analytics to Cover All Aspects of Conversational AI Performance Evaluation
Botium, a market leader company in chatbot testing and training, is thrilled to announce the launch of their NLP performance testing system called Botium Coach. The Austrian startup is dedicated to address the challenges of testing chatbots. Their new system is based on an open source testing tool, that the community terms as “Selenium for…