Chatbots and Automation Are Taking Over In Law and at Legal Firms
It is easy to highlight the success from the major verticals; hospitality, aviation and retail when highlighting the growth of automation and bots. However, even in the stuffy corridors of law and the courts, automation is helping pick up some of the hefty workloads across all parts of the overloaded system. The legal profession has…
Does Your Business Need A Phone in 2020?
Phones are a blessing and a curse in modern business. They enable the personal touch, but at the wrong time (and any time can be a wrong one when we’re all busy), they can sap productivity and annoy your customers more than they add value, especially with chatbots and other tools taking up the slack.…
Businesses React to Covid-19 With Remote Work and Automation
Regardless of where you are sat in the world, and what your business needs to do to achieve its goals, Covid-19 creates new and alarming challenges. Rapid reaction to these challenges is helped by IT, automation and bot services to limit the risk to your staff, customers and bottom line. The unfortunate historical phrase, “if…
The Growing Deployment of Chatbots for Novel Use Cases
Not every business needs a chatbot for the usual tasks, but plenty of firms, charities and action groups are finding them useful for non-traditional uses. Here’s how a chatbot or AI can make a difference when it comes to marketing, politics, non-profits and other areas. As people get used to bots, they are starting to…
7 Ways Businesses Benefit From AI (With Figures)
The drumbeat message that AI is taking over in business as a key asset is unmissable, but proof can still be rather thin on the ground. Here are 10 use cases and proven examples of them in action to highlight how smart systems like AI advisors, chatbots and planning tools can help make your company…
Chatbots: From Customer Support, Advisor to Concierge or Sexbot – Set the Right Tone!
Whatever your chatbot, just because its a robot, doesn’t mean it has to be robotic. Bots need a personality to engage customers and a tone of voice that resonates with the audience. From the voice of reason to a cheeky marketing character, getting the mix and tone right is essential to successful outcomes and keeping…