Blog


AI risk, killer bot, killer robot
Automation
Chris Knight

Understanding and Meeting the Risks of AI Adoption

You wouldn’t install a network without a firewall, you wouldn’t let staff work remotely without a VPN and you really shouldn’t adopt AI tools without thinking of the risks and consequences. See what the latest research says your business should think about before bringing AI services to power the company. Chatbots, analytics tools, security apps, smart services and virtual assistants all use AI to some degree. Many businesses adopt them or build their own tools around them, without really considering what the risks are. We have lived with 99% uptime SLAs for years now, so what’s wrong with a 99% accurate AI when it comes to translation, offering advice or form processing? Quite a lot, it could transpire. Deloitte has been asking those thorny questions of enterprise executives when it comes to the company’s third annual AI adoption survey. The key messages are that: Adopters continue to have confidence in

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robot, error, bug, bot
Automation
Daniela McVicker

6 Tips for Writing User-Friendly Chatbot Error Messages

There’s no denying that chatbots have ushered in a new age of online sales and interaction between brands and their customer bases. This is even truer in 2020, as customers around the globe have become fond of chatbots and don’t mind interacting with AI instead of agents. Whether you operate as an eCommerce platform or a SAAS company, however, errors are bound to happen when you least expect them to, especially in the ‘learning’ phase of the chatbot’s Natural Language Processing. Once that happens, it’s crucial that your chatbot can successfully respond to negative user experiences, complaints, purchase issues, or just simply being unable to understand the user’s intents. It’s good to devote some attention to error messages rather than automatically put up a ‘sorry I do not understand’ error message. That way your chatbots can avoid poor UX and public outcry. Let’s take a look at how you can

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innovation
Automation
Chris Knight

Innovation Managers Look to Chatbots and AI for Quick Wins

The role of innovation manager has taken on fresh importance as businesses seek to recover from COVID. Their fresh insights are backed by the use of AI and chatbot technology to help create new business value while improving processes and preparing for the future. Tasked with improving the ways companies work, innovation managers are at the forefront of driving change. Often through digital adoption, they help startups and SMBs grow, and improving the existing processes within larger organisations. In many cases, the innovation is focused on traditional areas that rarely change for companies, such as winning new customers, getting their product to a wider market or refining internal tasks to make the business fitter for the future Among the arsenal of the innovation manager, AI tools and chatbots are playing a rapidly growing role. Adding or improving AI and automation can help the company better understand itself, their customers, marketing

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basketball, robot, chatbot, bot
Automation
Branislav Srdanovic

Sports Chatbots Looking for Their Own AGI Restarts as Events Get Going

Around the world, sports fans are being kept away from stadia, tracks and courses – socially distanced from their teams and idols. Chatbots were playing a key role in helping keep them in touch and engaged, but not all brands are doing enough and there’s a big gap between where sports bots need to be, with AGI likely to help get them over the line. Since the rise of the common chatbot, sports brands have been trying them out in various ways to draw in the massive audience. Progress has been picking up, and last November the NBA basketball league launched an AI chatbot, #NBAChat as part of the drive to engage more on social media. That was before COVID and the simple aim of using Facebook Messenger to deliver in-game highlights seemed like a natural progression from team bots selling tickets and merchandise. The NBAChat chatbot provided news updates,

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chatrbot, business, analytics
Automation
Chris Knight

Chatbots: A Key Tool for Digital Business Change and Continuity

The Coronavirus outbreak demonstrated how unprepared many businesses are for dramatic changes that impact the company and workers. Chatbots proved one of the digital stars of the outbreak, along with collaboration and meeting tools, helping companies keep their workers and customers up to date as part of continuity efforts. The next big business outage could stem from any number of scenarios; from a major hack wiping out your cloud services (as with the Maersk case, a long but scary read). To physical damage from a natural or structural event, disrupting transport networks, warehouses or local essential facilities. Whatever goes wrong, the ability to keep your customers informed is a key feature of business continuity plans. Something that every company will be updating as work and some normality is restored after the COVID virus. Chatbots have proved their worth among several technologies from video conferencing and collaboration tools to the digital

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covid-19 work, remote work
Automation
Artur Meyster

In-Demand Jobs During Covid-19

The world is in the midst of its worst health crisis since the Spanish influenza pandemic over a century ago. The implications of the Covid-19 epidemic to the global economy and the job market are simply staggering. In the US, a record number of people have filed for unemployment, and over 57 percent of people are worried about losing their jobs. With millions of companies worldwide going under as the pandemic destroys local economies, people are researching ways of boosting their employability and protect their financial future. For those that find themselves in this situation, we have put together a list of the jobs and career tracks in the tech sector with the best prospects now and after the pandemic. Artificial intelligence/machine learning engineer Artificial Intelligence (AI) is a technology that seeks to teach machines to think like humans. Part of AI, machine learning is a technique used to create

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botium
Automation
Oisin Muldowney

Botium Introduces NLP Analytics to Cover All Aspects of Conversational AI Performance Evaluation

Botium, a market leader company in chatbot testing and training, is thrilled to announce the launch of their NLP performance testing system called Botium Coach. The Austrian startup is dedicated to address the challenges of testing chatbots. Their new system is based on an open source testing tool, that the community terms as “Selenium for Chatbots”. Botium allows testers to easily automate the testing of chatbot conversations. Tests can be executed in seconds, and they are repeatable with every software update. On top of this, Botium provides an entire management toolbox with predefined test environments and test sets containing thousands of instantly runnable tests.    With the introduction of Coach they have taken the step on covering all aspects when it comes to chatbot testing and training. Botium is the only company on the market who have been able to combine conversational testing and NLP analytics. Conversational testing enables users

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AI adoption, business, chatbots
Automation
Chris Knight

Chatbot Stats and Growing AI Usage Makes Business Adoption Inevitable

The COVID crisis saw a huge rise in use cases and adoption of chatbots and AI, hammering home the benefits in crystal clear HD for businesses and governments working under pressure. As the restart gathers pace, adoption will continue as companies look to do more with less, and as the benefits of bots are more obvious. Writing about bots for the last few years has been a painful affair. Typically, a brand launched a bot with a modest fanfare, there would be a smattering of stories and the bot would never be heard from again. LEGO, eBay, British Airways and many more all launched bots that vanished into the digital ether. Worse, some organizations sneaked them out the side door as tests or trials. These vanished even faster because – funnily enough – people won’t use bots if they don’t know about them. Chatbots live in a funny hybrid state,

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dialogue, conversation, flow, chat, chatbot
Automation
Diana Nadim

Writing Chatbot Scripts: 11 Best Tips for Effective Conversation Flow

If you’re looking for ways to improve your business, chatbots are probably on your list. They can help you improve UX and boost your success rate. They can help potential customers do everything from placing an order to finding the information they need. This is why it’s important to invest in creating a quality chatbot. The most important aspect of employing a chatbot is the conversation flow. If you fail at writing a quality chatbot script, your efforts will be in vain. That’s why we’ve put together this guide. Below, we’ll share 11 best tips for writing an effective chatbot script and making your dialogues better. Let’s take a closer look together. 1. Define the purpose You can’t even think about writing a chatbot script, without precisely defining its purpose. Just ask yourself, what will this chatbot be doing? Be aware that your chatbot doesn’t have superpowers and it can’t

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boxing, robot
Automation
Chris Knight

Chatbots and Virtual Assistants: Why You Would Need One Or The Other?

How can you tell if your company should go with a chatbot or virtual assistant? What are the differences? Will your customers know or care? In the increasingly mixed-up world of digital help, here’s how to figure out what’s best on the road to the ultimate digital concierge. From the first chatbots in the mid-90s to the arrival of Apple’s Siri in 2011, the world has been primed for a big step into the future as something from fiction became real. We could talk to machines, and (sometimes) they would answer back. Since those heady days and into the 2020s, it has been more of a slow crawl toward that future. Siri’s compatriots like AI-genius IBM Watson (2010), Amazon Alexa (2014), chatbots like SnatchBot (2015) and Samsung Bixby (2017), plus a host of bot and VA services have changed how we interact with our technology in small but significant ways.

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