Tag: practices

  • When Should You Not Use Chatbots?

    When Should You Not Use Chatbots?

    Chatbots are a popular business solution for customer services and many other use cases. But there are some times when a chatbot is not an appropriate way of engaging with customers, so consider these points before adopting a bot for your business or service. Back in 2017, chatbots had a failure rate of 70%. In…